Frequently Asked Questions
Everything you need to know about your Coco de Mer experience.
How do I determine the correct size for my order?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for structured pieces or contacting our style advisors for personalized fit advice.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-7 business days. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my delicate garments?
To preserve the quality of our luxury fabrics and lace, we recommend hand washing in cool water with a gentle silk detergent and laying flat to dry. Avoid machine washing or tumble drying.
What is your return and exchange policy?
We accept returns on unworn items with all original tags and hygiene seals intact within 14 days of delivery. For hygiene reasons, certain intimate items cannot be returned if the packaging has been opened.
Is my packaging discreet?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy. The sender name on the shipping label will appear as 'CDM' rather than our full brand name.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay for a seamless checkout experience.